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SHIPPING POLICY

  1. Shipping Methods: We offer multiple shipping methods to accommodate our customers' preferences. These may include standard shipping, express shipping, and overnight shipping. The availability of shipping methods may vary depending on the customer's location.

  2. Shipping Costs: The shipping costs are calculated based on factors such as the customer's location, the weight of the package, and the chosen shipping speed. The exact shipping cost for each order will be displayed at the checkout before the customer completes their purchase. Shipping cost INR 100.00/- is integrated into the Subscription Model. No extra shipping needs to paid by the customer.

  3. Delivery Timeframe: We strive to process and ship orders as quickly as possible. The estimated delivery timeframe will depend on the shipping method chosen, the destination, and other factors such as order processing time. Please note that unforeseen circumstances, such as weather events or holiday seasons, may cause slight delays in delivery. Orders typically take 5-7 Working days to reach the customer from the date of order. Maximum time taken in special cases may be 10 days.

  4. Order Processing: Orders are typically processed within 1-2 business days after they are placed. During peak seasons or promotional periods, order processing may take slightly longer. Customers will receive an email notification with tracking information once their order has been shipped.

  5. International Shipping: We offer international shipping to customers outside of our home country. However, please be aware that additional costs, including customs duties, taxes, and import fees, may apply. These charges are the responsibility of the customer. The shipping time for international orders may also vary due to customs procedures.

  6. Order Tracking: We provide order tracking services for all shipped orders. Customers will receive a tracking number or a link to track their package's status. This allows customers to monitor the progress of their shipment and estimate its arrival time.

RETURN & EXCHANGE POLICY

  1. Eligibility for Returns and Exchanges: We want our customers to be fully satisfied with their purchases. If for any reason you are not completely happy with your order, we accept returns and exchanges within 30 days from the date of delivery. To be eligible, items must be unused, unworn, and in their original condition with all tags attached.

  2. Return Process: To initiate a return or exchange, customers should contact our customer support team with their order details. Our team will provide instructions on how to return the item. Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective item.

  3. Refunds and Store Credit: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. If approved, customers can choose between a refund to their original payment method or store credit, which can be used for future purchases. Refunds are typically processed within 5-7 business days after receiving the returned item.

  4. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These may include underwear, swimwear, and earrings. Please check the product description or contact our customer support team for further information on specific items.

  5. Damaged or Defective Items: If an item is received damaged or defective, customers should contact our customer support team immediately. We will assist in resolving the issue by providing a replacement or issuing a refund, depending on the customer's preference.

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